Terms of Service

Article 1: Applicability

1. These terms apply to all offers, agreements, and orders of Leupen Group B.V.

2. Other terms only form part of the agreements concluded between the parties if both parties have expressly agreed to this in writing.

3. Accepting an offer or placing an order without comment implies that the applicability of these general terms and conditions is accepted.

4. The possible inapplicability of a (part of a) provision of these general terms and conditions does not affect the applicability of the other provisions.

5. Applications of general terms and conditions invoked by the buyer are expressly rejected.

6. These conditions can be consulted at /terms-of-service

Article 2: Offers

1. All offers from Leupen Group B.V. are without obligation. Leupen Group B.V. is entitled to change prices.

2. The agreement is only concluded after acceptance of the order by Leupen Group B.V. Leupen Group B.V. is entitled to refuse the order(s). If the order is refused by Leupen Group B.V., this will be communicated within 10 days after receipt of the order.

3. After receipt of the order, Leupen Group B.V. will assess whether the order:

• Can be accepted.
• Cannot be accepted.
• Can be accepted under changed conditions.

4. If Leupen Group B.V. accepts the orders, a confirmation will be sent immediately. The confirmation will be sent by email to the email address provided by the buyer. At the moment of acceptance, there is an agreement. If the order can only be accepted under changed conditions, notification will be given within 10 days of receipt. The agreement is only concluded if the buyer accepts this modified proposal.

5. The appointment is made upon payment of the 20% down payment. Leupen Group B.V. will order the necessary (car-specific) materials. Upon cancalletion of the installation appointment, the down payment will be charged as expenses for the products that have already been ordered.

Article 3: Prices

1. The stated prices for the products and/or services offered are in euros including VAT, excluding (if stated) packaging and shipping costs and excluding installation or special accessories unless expressly stated in the confirmation of the order.

2. Leupen Group B.V. charges packaging, administration, and shipping costs if stated. The amount of the costs depends on the value, weight, and quantity. If these costs are higher than stated on the confirmation email, the buyer will be informed of this by telephone or email.

Article 4: Payments

1. Payment must be made in advance via IDeal, IDeal payment link, Bancontact, PayPal, or credit card.

Article 5: Delivery

1. The delivery times stated by Leupen Group B.V. are only indicative. Exceeding a delivery period does not entitle the buyer to compensation nor the right to cancel the order or dissolve the agreement. If the delivery period is such that the buyer cannot reasonably be expected to maintain the agreement, the buyer is entitled to cancel the order or dissolve the agreement insofar as this is necessary.

2. Leupen Group B.V. can split an order into multiple partial deliveries. If extra shipping costs must be incurred for this, Leupen Group B.V. is entitled to charge these extra costs; naturally, Leupen Group B.V. makes partial deliveries after consultation with the customer.

3. All deliveries by Leupen Group B.V. take place via PostNL or DHL.

4. If the consumer refuses the package at the door, the shipping costs are for their account.

Article 6: Right of withdrawal

1. The consumer can dissolve distance contract with regard to the purchase of a product during a cooling-off period of 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but not oblige them to state their reason(s).

2. The cooling-off period mentioned in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:

• If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, received the last product. Leupen Group B.V. may, provided it has clearly informed the consumer of this prior to the ordering process, refuse an order of multiple products with a different delivery time.
• If the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by him, received the last part.
• For agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, received the first product.

Article 7: Obligations of the consumer during the cooling-off period

1. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack the product to determine the nature and characteristics of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.

2. The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.

Article 8: Exercise of the right of withdrawal by the consumer and the costs thereof

1. If the consumer wishes to make use of his right of withdrawal, he reports this within the cooling-off period by means of the return form or in another unambiguous manner to Leupen Group B.V.

2. As soon as possible, but within 14 days from the day following the report referred to in paragraph 1, the consumer returns the product, or hands it over to (an authorized representative of) Leupen Group B.V.

3. The consumer returns the product with all supplied accessories, in original condition and packaging.

4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

5. The consumer bears the direct costs of returning the product.

6. The consumer is personally liable for the return shipment and cannot claim compensation from Leupen Group B.V. in the event of loss.

7. If the consumer makes use of his right of withdrawal, all supplementary agreements are dissolved by operation of law.

Article 9: Obligations of Leupen Group B.V. upon withdrawal

1. If Leupen Group B.V. has received the notification of withdrawal, it sends a confirmation email.

2. Leupen Group B.V. refunds the purchase amount within 14 days after receiving and checking the return shipment.

3. Leupen Group B.V. uses the same payment method for reimbursement that the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.

4. If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to repay the additional costs for the more expensive method.

Article 10: Exclusion of right of withdrawal

The following products are not taken back:

• Car-specific parts which are ordered specifically for your car.
• Wires and cables that have been cut to length.
• Products where not all supplied accessories have been returned.

The right of withdrawal also expires if the execution has started with the express prior consent of the consumer and the consumer has declared that he loses his right of withdrawal with this.

Article 11: Warranty

1. The products supplied by Leupen Group B.V. are supplied with a manufacturer's warranty. A warranty certificate with warranty conditions is enclosed by the manufacturer of the product. The manufacturer of the product solely has the obligation to repair or replace the product.

2. In the event of a defect covered by the factory warranty provision, Leupen Group B.V. will send the product to the manufacturer or designated service center for repair or replacement. Leupen Group B.V. will look after the interests of the buyer to the best of its ability, but bears no responsibility for the period within which the manufacturer ensures repair or replacement. Leupen Group B.V. is not liable for the method of repair or replacement by the manufacturer.

3. There is no claim to repair or replacement for parts subject to wear and tear. Also excluded from claims for repair or replacement are overloaded speakers and wire breakage. Also for any defect resulting from incorrect handling, poor maintenance, lightning strike, ingress of liquids, transport damage, falling or bumping, incompetent installation and the like, the buyer has no claim to repair or replacement.

4. Leupen Group B.V. is not liable for damage to delivered products that do not fall under the warranty provisions of the manufacturer. Leupen Group B.V. is also not liable for damage that falls outside the period mentioned in the warranty provisions of the manufacturer.

5. Registration of a repair can be done by email or the contact form.

Article 12: Complaints procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months after the consumer has discovered the defects.

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days calculated from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.

4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement scheme.

5. In case of complaints, a consumer should first turn to the entrepreneur. If the webshop is affiliated with Stichting WebwinkelKeur and in case of complaints that cannot be resolved by mutual agreement, the consumer should turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate for free. Check if this webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution has not yet been reached, the consumer has the possibility to have his complaint handled by the independent dispute committee appointed by Stichting WebwinkelKeur, the ruling of which is binding and both entrepreneur and consumer agree to this binding ruling. There are costs associated with submitting a dispute to this dispute committee that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

7. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.