Terms of Service

Article 1: Applicability

1. These terms apply to all offers, agreements, and services of Leupen Group B.V. made available on this website.

2. Other terms only form part of the agreements concluded between the parties if both parties have expressly agreed to this in writing.

3. Navigating this website, using the content, or downloading software implies that the applicability of these general terms and conditions is accepted.

4. The possible inapplicability of a (part of a) provision of these general terms and conditions does not affect the applicability of the other provisions.

5. Applications of general terms and conditions invoked by the user are expressly rejected.

6. These conditions can be consulted at /terms-of-service

Article 2: Warranty

1. The products supplied by Leupen Group B.V. are supplied with a manufacturer's warranty. A warranty certificate with warranty conditions is enclosed by the manufacturer of the product. The manufacturer of the product solely has the obligation to repair or replace the product.

2. In the event of a defect covered by the factory warranty provision, Leupen Group B.V. will send the product to the manufacturer or designated service center for repair or replacement. Leupen Group B.V. will look after the interests of the buyer to the best of its ability, but bears no responsibility for the period within which the manufacturer ensures repair or replacement. Leupen Group B.V. is not liable for the method of repair or replacement by the manufacturer.

3. There is no claim to repair or replacement for parts subject to wear and tear. Also excluded from claims for repair or replacement are overloaded speakers and wire breakage. Also for any defect resulting from incorrect handling, poor maintenance, lightning strike, ingress of liquids, transport damage, falling or bumping, incompetent installation and the like, the buyer has no claim to repair or replacement.

4. Leupen Group B.V. is not liable for damage to delivered products that do not fall under the warranty provisions of the manufacturer. Leupen Group B.V. is also not liable for damage that falls outside the period mentioned in the warranty provisions of the manufacturer.

5. Registration of a repair can be done by email or the contact form.

Article 3: Complaints procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months after the consumer has discovered the defects.

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days calculated from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.

4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement scheme.

5. In case of complaints, a consumer should first turn to the entrepreneur. If the webshop is affiliated with Stichting WebwinkelKeur and in case of complaints that cannot be resolved by mutual agreement, the consumer should turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate for free. Check if this webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution has not yet been reached, the consumer has the possibility to have his complaint handled by the independent dispute committee appointed by Stichting WebwinkelKeur, the ruling of which is binding and both entrepreneur and consumer agree to this binding ruling. There are costs associated with submitting a dispute to this dispute committee that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

7. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.